Frequently Asked Questions

Everything you need to know about Petplanet style and service.

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and back length while they are standing to ensure a comfortable and stylish fit.

What is your return policy for apparel?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with tags attached and free of pet hair to qualify for a full refund.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if your pet needs their new outfit sooner.

Are your pet garments machine washable?

Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for specialized instructions like air drying.

Do you offer international shipping?

Yes, Petplanet ships to over 50 countries worldwide. International delivery times vary by location and typically range from 10-21 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.